Please check below for answers to common issues.

We take customer service issues very seriously and we will do our best to address each issue ASAP. Since we are doing everything on our own, please be patient if you don’t get a response back right away.
If you have a problem that you cannot resolve, please send an e-mail to contactus@austinzane.com
Please make sure that you include as much information as possible, including your user name or transaction number, a complete description of the problem with as much detail as possible (include any steps needed to reproduce the problem), and a description of your system, including hardware, operating system, which browser and media player you are using, and what type of Internet connection you have.

I forgot my Username or Password, what should I do?
The quickest way to retain your information is through the CCBill Support page where you can search for your subscription. You will need to enter 2 of 3 pieces of information; your email address, credit card info, OR your Subscription ID. If you are still having trouble, you can email Zane at contactus@austinzane.com and he can manually look up your information during business hours.

My username and password wont work?
***If the problem has occurred with the recent redesign, it’s probably a linking issue. The top login button is now gone and used to link to http://austinzane.com/allaccess/. The new button includes ‘www.’ Try clicking this link and your computer should recognize your information.***

Sometimes CCbill will require you to enter your information twice to authenticate your account. You should try that first, and then if you are still having problems, you can enter your subscription ID on the CCbill support page.

I know someone that would make a great model for AZ, what should they do?
If you or someone you know would make a great addition to our line-up, send photos and contact information to models@austinzane.com

Will your videos play on my iPhone or iPad?
Yes, most of our videos are now compatible with all i-devices. Some of our very early videos are still being converted to the new format, but the majority of our videos will stream on your mobile device.

Can I download your content?
Yes, of course! All of our exclusive videos are downloadable in an MP4 format and are DRM free. Most sized at 1920×1080 @ 6 Mbps plus a smaller HD size format for slower connections. We offer exceptionally fast download speeds of up to 2.5 Mbps, so if you are having issues downloading, you should check with your internet provider and see if the issue lies there.

How do I cancel my membership?
We hate to see you go, but if you must we understand and thank you for your support. To cancel your billing through CCbill, click here.

Our affiliate program is done through our credit card processing company, CCBill. Affiliates earn 50% of the initial sale and 50% of every rebill from that sale. The more traffic you send, the more you could earn- the sky is the limit! CCbill sends out checks every week, so you get paid shortly after a sale is made.
Every time we update the site, we also update the AFFILIATE MATERIALS page which makes it easy for you to find materials such as embed codes for preview trailers, still photos, and the scene write-ups. Feel free to get creative as you want and if you need any special banners made, shoot us an email and we’ll try to lend a hand!

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*2012 CyberSocket "Best New Site" nominee and 2012 Grabby "Best Original Content Site" nominee